privacy policy
Last Updated: August 2026
Our Promise
At Ezra Immersive, we create immersive worlds where guests can step away from everyday life and become part of something unforgettable.
We understand that trust is an important part of any experience. When you share personal information with us, we take our responsibility to look after it seriously.
This Privacy Policy explains what personal information we may collect in connection with RSVP, why we use it, who we may share it with, how long we keep it, and the rights you have over your information.
Who Is Responsible For Your Information?
Ezra Immersive is the data controller responsible for personal information that we collect and decide how to use in connection with RSVP.
We are responsible for handling that information fairly, securely, and in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
Some services connected with RSVP, such as ticketing and payment processing, are provided by third parties. Those organisations may also have their own responsibilities for information they collect and process, as explained in their own privacy policies.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Telephone number
- Booking and attendance information
- Information you provide when contacting us
- Accessibility or support requirements you choose to share with us
- Emergency contact information where necessary
- Marketing preferences
- Records relating to guest safety, incidents, complaints, or enquiries where necessary
We only collect information that we reasonably need to operate our events, communicate with guests, provide appropriate support, maintain safety, and meet our legal responsibilities.
Payment Information
Payments for RSVP are handled through our third-party booking and payment providers.
Ezra Immersive does not directly collect or store your full payment card details.
Payment information submitted when purchasing a ticket will be processed by the relevant third-party provider in accordance with its own terms and privacy information.
How We Use Your Information
Depending on the circumstances, we may use your information to:
- Process and manage bookings
- Communicate with you about your booking or attendance
- Respond to questions and enquiries
- Provide customer support
- Support accessibility requirements you choose to share with us
- Help deliver RSVP safely and appropriately
- Maintain guest and team safety and welfare
- Manage incidents, complaints, or other issues where necessary
- Maintain appropriate business and financial records
- Improve the way we operate our events and support our guests
- Send marketing communications where permitted
- Comply with legal or regulatory obligations
We will not sell your personal information.
Our Lawful Bases
UK data protection law requires us to have a lawful reason for using personal information.
Depending on why we are using your information, we may rely on:
Contract
Where processing your information is necessary to manage your booking or provide the service you have purchased.
Consent
Where you have freely chosen to give us permission to use your information for a particular purpose, such as certain marketing communications.
Legitimate Interests
Where using information is reasonably necessary for the operation, safety, administration, or improvement of Ezra Immersive and our events, provided those interests do not override your rights and freedoms.
Legal Obligation
Where we are required to use or retain information to comply with the law.
In limited circumstances, other lawful bases may apply where permitted or required by law.
Accessibility & Health Information
You may choose to tell us about accessibility requirements, medical considerations, or additional support needs so that we can understand how best to support your visit.
Some of this information may reveal information about your health and may therefore receive additional protection under UK data protection law.
We will only ask for information that is relevant to the support you are requesting or that we reasonably need to help deliver the experience safely.
Where information is classed as special-category personal data, we will only process it where we have both an appropriate lawful basis and an applicable condition for processing that information under data protection law.
Where we rely on your explicit consent, we will ask for this separately and clearly.
Accessibility and health information will only be made available to members of the Ezra Immersive team who reasonably need it to support your attendance or maintain safety.
Please don’t send us more medical information than we need. In most cases, telling us what support or adjustment you require will be more useful than providing a detailed medical history.
Who We May Share Information With
We do not sell your personal information.
Where necessary, we may share limited information with trusted organisations that help us operate RSVP and Ezra Immersive, such as:
- Ticketing and booking providers
- Payment processors
- Email and mailing-list providers
- Website hosting and technology providers
- The venue, where information is genuinely required for safety, accessibility, or event operation
- Professional advisers, insurers, or legal representatives where necessary
- Emergency services, regulators, courts, or other authorities where required or permitted by law
We only share information where there is a legitimate reason to do so and will aim to limit what is shared to what is reasonably necessary.
Ticketing & Payments
Bookings for RSVP are processed using Ticket Tailor.
Information submitted as part of your booking may therefore also be processed by Ticket Tailor and relevant payment providers in accordance with their own privacy policies.
Ezra Immersive does not directly collect or store your full payment card details.
Please see the Ticket Tailor Privacy Policy for information about how Ticket Tailor handles personal information.
Marketing & Mailing List
If you choose to join the Ezra Immersive mailing list, we may send you information such as:
- Future events
- Ticket releases
- Special announcements
- News and updates from Ezra Immersive
Joining our mailing list is optional and is not required to book or attend RSVP.
We use a third-party email service provider, Mailchimp, to help manage and send our mailing-list communications.
This means information such as your name, email address, marketing preferences, and information relating to the delivery of our emails may be processed through Mailchimp.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us.
If you unsubscribe or object to direct marketing, we may retain limited information on a suppression list so that we can make sure we respect your preference and do not accidentally contact you again for marketing purposes.
Unsubscribing from marketing will not affect important service messages relating to a booking you have made.
Photography & Filming
Ezra Immersive does not currently photograph or film guests as part of RSVP.
Guests are also asked not to photograph, film, or audio-record the experience, as explained in our RSVP Terms & Conditions.
If our approach to photography or filming changes in the future, we will update our privacy information and provide appropriate information to guests before their personal information is used for any new purpose.
CCTV
The venue may operate CCTV for purposes such as safety, security, crime prevention, and incident investigation.
Where CCTV is operated by the venue, the venue operator is responsible for that system and its own handling of CCTV footage.
Ezra Immersive will only request or access venue CCTV footage where there is an appropriate reason to do so, such as investigating a safety incident or meeting a legal requirement, and where access is permitted.
International Data Transfers
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are in place where required.
Data Security
We take reasonable and appropriate steps to protect the personal information entrusted to us.
Access to personal information is limited to people who reasonably need it to perform their role.
While no system can be guaranteed to be completely secure, we take the protection of guest information seriously and will review the way we handle information as Ezra Immersive grows.
How Long We Keep Your Information
We do not keep personal information for longer than we reasonably need it.
How long information is retained depends on why it was collected and whether we have legal, financial, safety, or operational reasons for keeping it.
For example:
- Booking and transaction records may be retained where necessary for accounting, tax, legal, or business record-keeping purposes.
- General enquiries and correspondence will be kept only for as long as reasonably necessary.
- Accessibility and support information will only be retained for as long as reasonably necessary to support your attendance and meet any relevant safety or legal responsibilities.
- Incident or complaint records may be retained where reasonably necessary for safety, insurance, legal, or operational purposes.
- Mailing-list information may be retained while you remain subscribed.
- If you unsubscribe or object to marketing, limited information may be retained on a suppression list to make sure your preference continues to be respected.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- Ask what personal information we hold about you and request a copy
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how your information is used in certain circumstances
- Object to certain uses of your information
- Object to the use of your personal information for direct marketing
- Request the transfer of certain information where the right to data portability applies
- Withdraw your consent at any time where we rely on consent to process your information
These rights do not apply in exactly the same way in every situation, but if you would like to exercise one of them, please contact us and we will respond in accordance with applicable data protection law.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we have an opportunity to help.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time as Ezra Immersive, RSVP, our services, or our legal responsibilities change.
The date at the top of this page will show when the policy was last updated.
If we make a significant change to the way we use personal information, we will provide appropriate information about that change where required.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your information has been handled, please contact us:
Email: hi@ezraimmersive.com
Your information helps us create extraordinary experiences.
We promise to treat it with the same care and respect we give every guest who steps into our world.
